Refund Policy

If you are dissatisfied with a service that you purchased via The Sound Sleeper you may qualify for a refund if you meet the following criteria:

• All service refund requests must be received within 30 days of the original purchase date. Refunds on a service will only be issued once per service. All purchases will be refunded back to the original payment source. 

• Unused consulting services will NOT be partially refunded, but consulting services where a sleep plan has not been created are valid for one year after purchase.

• Consulting services are non transferable.

• Support packages may be paused once per package for a maximum of 2 weeks for cases of illness, travel, natural disasters, etc. Should you request to extend for a period of more than 2 weeks, your package will automatically be forfeit. If there is less than 1 week of the package remaining, the package may not be paused for any circumstance.

To request a refund for any service, please send an email to info@thesoundsleeper.com.

Refunds will be processed on a weekly basis, usually 7-10 days from the time we receive your request. If you have any questions please get in touch. I’d be happy to answer your questions!